ck71 Privacy Policy

Who We Are

ck71 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://ck71.io. We are the data controller responsible for the personal information collected through the ck71 website, mobile interface, and all associated services offered to players in Bangladesh and other permitted markets.

This Privacy Policy explains how ck71 collects, uses, processes, stores, and discloses the personal data of registered users ("you", "your", "Player") and visitors to the platform. It applies to all personal data provided by you during account registration, during your use of our gaming and betting services, during payment transactions, and through any other interaction you have with ck71.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with ck71. By creating a ck71 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how ck71 handles your personal data, you may contact our support team at any time. Our contact details are provided in Section 13 of this document.

Information We Collect

ck71 collects personal data in several ways: directly from you when you register an account or use our services; automatically when you interact with the platform; and in some cases from third parties such as payment processors and identity verification providers. The categories of personal data we collect are described below.

2.1 Registration and Identity Data

When you create a ck71 account, we collect the information necessary to set up and verify your account. This includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender (optional, where provided)
• Email address
• Mobile phone number
• Residential address, including city and postal code
• Username chosen by you
• Password (stored only as a one-way cryptographic hash — never in plain text)

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of identity documents. These may include:

• National Identity Card (NID)
• Passport (photo page)
• Driving licence
• Utility bill or bank statement as proof of address
• Selfie or video verification where required

2.3 Financial and Transaction Data

When you make deposits or withdrawals, we collect data necessary to process and record those transactions. This includes your bKash, Nagad, Rocket, or Upay wallet number; the last four digits of any Visa or Mastercard used; transaction amounts; transaction timestamps; and transaction reference numbers. Full card numbers are never stored by ck71 — card payments are processed through PCI DSS-compliant gateways.

2.4 Gaming and Betting Activity Data

We record all gaming and betting activity conducted through your account. This includes the games played, bets placed, wager amounts, outcomes, winnings and losses, bonus usage, and session durations. This data is used for account administration, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical and Device Data

When you access ck71, we automatically collect certain technical data about your device and connection. This includes:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution
• Time zone setting
• Referring URL (the page you visited before arriving at ck71)
• Pages visited on ck71 and time spent on each page

2.6 Communications Data

If you contact our customer support team — by email, live chat, or any other channel — we retain a record of that correspondence, including the content of your messages and our responses. This data is used to resolve your query, to improve our support services, and to maintain a record of interactions for quality assurance purposes.

2.7 Responsible Gaming Data

If you use any of ck71's responsible gaming tools — including deposit limits, loss limits, session reminders, cooling-off periods, or self-exclusion — we record your tool selections and the dates on which they were applied or modified. This data is held to ensure your gaming protection measures are correctly enforced.

How We Use Your Information

ck71 uses the personal data we collect for the following specific purposes:

ck71 does not use your personal data for automated decision-making that produces significant legal effects without human review, except as part of standard fraud detection systems where transactions may be temporarily flagged pending manual review.

Legal Basis for Processing

ck71 processes your personal data only where we have a lawful basis to do so. The legal bases we rely on are as follows:

• Contract Performance: Processing that is necessary to provide you with the services you have requested as a registered ck71 player — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required by applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and record-keeping mandates.
• Legitimate Interests: Processing necessary for ck71's legitimate business interests — including fraud prevention, platform security, abuse detection, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily for the sending of direct marketing communications. You may withdraw this consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Sharing Your Information

ck71 does not sell your personal data. We share personal data with third parties only to the extent necessary to operate the platform and meet our legal obligations. The categories of recipients with whom we may share your data are described below.

• Payment Processors: When you make a deposit or withdrawal, your transaction data is shared with the relevant payment service provider — including bKash, Nagad, Rocket, Upay, and Visa/Mastercard processing networks — to the extent necessary to complete the transaction. These providers are contractually required to handle your data securely and in accordance with applicable payment industry standards.
• Identity Verification Providers: Where we use a third-party service to perform KYC checks, your identity documents and personal details will be shared with that provider for verification purposes only. Verification providers are bound by data processing agreements with ck71.
• Game Studios and Content Providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi operate their own software that runs within the ck71 platform. These studios may process limited technical data (such as your session token and device data) in order to deliver their games. They do not receive your full personal profile.
• Fraud Prevention and Security Services: We may share IP addresses, device fingerprints, and transaction patterns with specialist fraud prevention and cybersecurity service providers to protect the platform and its players from abuse.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory authority, ck71 will disclose personal data as legally mandated. We will endeavour to notify you of such disclosure where we are legally permitted to do so.
• Professional Advisers: Our legal, financial, and auditing advisers may have access to personal data on a need-to-know basis, subject to professional confidentiality obligations.

All third parties with whom ck71 shares personal data are required to process that data only for the specific purpose for which it was shared, to maintain appropriate security measures, and to comply with applicable data protection principles.

Cookies and Tracking Technologies

ck71 uses cookies and similar tracking technologies to operate the platform effectively, to remember your preferences, to maintain your login session, to detect fraud, and to understand how the platform is used so we can improve it.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security validation. Without these cookies, the platform cannot operate. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language and display settings — to provide a more personalised experience. They are not essential to the platform's core function but improve usability significantly.
• Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — such as which pages are visited most often and where users navigate from. This data helps us identify areas for improvement. We use only privacy-respecting analytics tools for this purpose.
• Security and Fraud Prevention Cookies: These cookies help ck71 detect and prevent fraudulent activity, including the use of automated bots, multiple account creation, and suspicious login patterns.

You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the ck71 platform. Most browsers allow you to view, manage, and delete cookies through their settings menus. Refer to your browser's help documentation for specific instructions.

Data Retention

ck71 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods we apply reflect the nature of the data and the purpose for which it is held.

• Account Data: Retained for the duration of your active account relationship with ck71 and for a period following account closure as required by our legal and regulatory obligations. Transaction records associated with your account are retained for a minimum of five years following the date of the transaction to satisfy standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following the closure of your account or the date of your last transaction, whichever is later.
• Gaming Activity Logs: Detailed gaming and betting logs are retained for a minimum of three years. Aggregated, anonymised gaming analytics may be retained indefinitely as they no longer constitute personal data.
• Customer Support Communications: Records of support interactions are retained for two years from the date of the final message in each conversation, or longer where the interaction is connected to an ongoing dispute or legal matter.
• Self-Exclusion Records: Where a player has self-excluded, a record of that self-exclusion is retained for the full duration of the exclusion period and for a minimum period thereafter to ensure that re-registration is handled appropriately and safely.
• Technical and Device Data (Logs): Server logs and device access logs are retained for a maximum of 12 months in standard operation, or longer where retained as part of an active fraud or security investigation.

When personal data reaches the end of its retention period and there is no continuing legal basis for holding it, ck71 will securely delete or irreversibly anonymise it using industry-standard data destruction methods.

Security of Your Data

ck71 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and ck71 servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing the platform.
• Password Security: User passwords are never stored in plain text. All passwords are processed through a one-way cryptographic hashing algorithm before storage. ck71 staff cannot view your password — only you know it.
• Access Controls: Access to personal data within ck71's systems is strictly limited on a need-to-know basis. Staff who require access to personal data to perform their role are granted the minimum level of access necessary and are subject to confidentiality obligations.
• Payment Card Security: Full payment card numbers are never stored on ck71 servers. Card payment processing is handled through PCI DSS-compliant payment gateways that operate to the highest industry security standards.
• Fraud Monitoring: ck71 employs real-time fraud detection and monitoring systems to identify and respond to suspicious activity on the platform promptly.
• Regular Security Reviews: Our technical infrastructure is subject to periodic security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, ck71 will notify you and take all reasonable steps to contain and remediate the breach as promptly as possible.

You are also responsible for the security of your account. Please use a strong, unique password for your ck71 account, do not share your login credentials with anyone, and contact our support team immediately if you believe your account has been accessed without your authorisation.

Your Privacy Rights

As a ck71 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all valid requests within a reasonable timeframe and without undue delay.

• Right of Access: You have the right to request a copy of the personal data ck71 holds about you and to receive information about how that data is processed. We will provide this information in a clear and structured format.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update many of your account details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that ck71 delete the personal data we hold about you. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where the processing was unlawful. This right is subject to our legal and regulatory obligations to retain certain data for specified periods.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is resolved, or where you have objected to processing and we are considering your objection.
• Right to Object: You have the right to object to processing that is based on our legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contract with you, and is performed by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

Please note that some of these rights are not absolute and may be limited where ck71 has overriding legal or regulatory obligations. We will always explain clearly if and why a limitation applies to your specific request.

Children and Minors

ck71 is strictly an adult platform. Access to and use of the ck71 platform is permitted only to individuals who are aged 21 years or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.

During registration, all users are required to confirm their date of birth, and ck71 reserves the right to request formal identity documents to verify age at any point. Where we discover, or have reasonable grounds to suspect, that a user is under the age of 21, we will immediately suspend the account, withhold any associated balance pending investigation, and delete any personal data collected from that individual to the extent permitted by law.

If you believe that a minor has registered an account on the ck71 platform or has gained access through your account, please contact our support team immediately so that appropriate action can be taken without delay.

Third-Party Services and Links

The ck71 platform integrates third-party game content from studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you access games provided by these studios, limited technical session data is processed by those studios' systems in order to deliver the game experience. ck71 has data processing arrangements with all integrated game studios.

The ck71 website may contain references to third-party services — such as bKash, Nagad, and Rocket for payments. These services operate under their own terms of service and privacy policies. ck71 is not responsible for the privacy practices of third-party providers and encourages you to review their privacy policies before using their services.

ck71 does not include external links to third-party websites for commercial or affiliate purposes. Any links that appear on the platform are limited to ck71's own service pages and the payment or game-integration services embedded within the platform.

Changes to This Privacy Policy

ck71 reviews this Privacy Policy regularly to ensure it remains accurate, current, and consistent with our data processing practices. We reserve the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect the way we handle your personal data or the rights available to you — ck71 will provide advance notice via the email address registered to your account. In all cases, the revised Privacy Policy will be published on this page with an updated effective date.

Your continued use of the ck71 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and contact our support team to request account closure.

Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, have a concern about how your personal data has been handled, or wish to make a formal data complaint, please contact the ck71 support team using the details below:

• Email: [email protected]
• Support Availability: 24 hours a day, 7 days a week, 365 days a year
• Live Chat: Available to logged-in players via the platform interface
• Response Time: Data-related enquiries are acknowledged within 24 hours and resolved within 30 days wherever possible

When submitting a data access or erasure request, please include your registered email address and sufficient detail to allow us to locate your account and respond accurately. We may need to verify your identity before processing the request to protect the security of your account and the personal data of other players.

This Privacy Policy was last updated on 1 January 2026. By using the ck71 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.